Refund and Returns Policy

1. Returns:

• We accept returns within 48 hours of the purchase date only against receipt of damage products.
• To be eligible for a return, the product must be unused and in the same condition as received. It must also be in its original packaging.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at info@whitebirdcretions.in.com or call +91- 9671604485. Provide your order number, details of the product, and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to return the product.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service to ensure that your return is received.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team.

6. Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.

7. Cancellation Policy:

• Orders can be canceled within 6 hours of purchase. Once the order is processed and shipped, it cannot be canceled.

8. Contact Information:

• For any questions about our Return & Refund Policy, please contact us at info@tejusorgano.com  or +91- 98111-21155.

Please note that this Return & Refund Policy is specific to Whitebird Creations and may be subject to change. It is advisable to review this policy periodically to stay informed about any updates.